Our Support Help Desk Software that powers teams to run projects and Support System with confidence. Our software streamlines how you communicate with your customers. It brings in customer conversations from multiple channels like phone, email, and social media into a single, easily accessible location where you get all the context you need. Our Support Help Desk Software also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload.
Secure and efficient customer service,improves customer satisfaction , smooth and effectively handles all your customer queries in one place.
We have given different status for customers tickets such as open, progress, awaiting for client response, monitor and closed etc, which allows support team to quickly prioritize and resolve the tickets.
Who is responsible for providing support on customer queries or requests, we have given a feature called member assignment or flag member on between your support team.
Monitoring ticket queues based on status, such as which are in open, closed and progress modes and priorities levels raised by customers such as high, medium and low priorities.
Our Interactive dashboard which quickly summarizes ticket queues, which are still in open stage, due stage and not closed or resolved for a long period of time.
Automatic EMAIL and SMS notification for customer replies or staff reply about tickets. Reminders through notification, tickets which are not resolved for a long time.
Get the detailed information about open tickets, closed tickets, due tickets, ticket assigned to particular staff, highest closed tickets and daily ticket reviews.
Allows the staff or admin login to the system using an existing G-Mail account without requiring to enter the username and password for the support system.
Support team members can able to create internal tickets on behalf of customer queries
A user can perform actions on a software based on their assigned role & privileges.
Clean, Good looking, Intuitive interface allows the user to interact with the software easily.
Work with team members to provide the best support to your customers in a better way.
You can filter all customer tickets based on status which are in open and date wise
You can filter all customer tickets based on status which are closed and closed by and when
You can filter all customer tickets based on status which are still in not resolved mode.
You can filter customer tickets and internal tickets using sophisticated filter options in the software.
You can filter tickets which are assigned or flagged between your support team with single click.
You can filter submitted tickets based on departments such as development, design and support team.
Admin can monitors who created most tickets and closed the most tickets with an easy and most visualized way.
Admin will get the daily email notification about all tickets status count eg. how many are in open, closed and progress mode.